Furniture Care
Every piece we make is handcrafted to the highest standards: built to last, hold its shape, and age beautifully. With some additional care, you'll ensure your piece will look and feel its very best for years to come.
Wood Care
Scratches and scuffs
Our natural woods age beautifully with use and time. Surfaces of tables and case goods like credenzas and dressers can be lightly sanded as necessary to remove scratches or scuffs. Be sure to refinish afterward with an appropriate wood oil or wax, contact us for recommendations for your specific product.
Some of our products feature natural wood veneers in certain areas, including the back of some storage pieces. We do not recommend sanding these areas.
Cleaning
Spills happen, of course, but try to clean them up as soon as possible: the longer moisture sits on wood, the more likely it'll leave a stain. To dust or wipe down your piece, simply use a lightly damp rag with water. If possible, wipe the whole surface to let the finish wear evenly.
Protection + Preventing Stains
We're big fans of coasters and placemats, especially when you're setting down anything warm or damp, as natural wood is very sensitive to heat and moisture.
Humidity + Temperature Change
It’s normal for frames made with solid wood to expand or contract slightly due to extreme heat and cold or fluctuations in humidity. Changes like these may cause some temporary creaking or squeaking —this isn’t anything to worry about, and generally any noises like this will go away as the wood settles in a new position.
Shipping & Returns
Lead-time
Each piece is made to order, by hand with care and precision and ships directly to you from our shop. Please contact us to get our current lead-time.
If you have a specific timeline in mind, please contact us to make sure we can meet your target date.
Shipping
FREE LOCAL DELIVERY (Vail Valley and Denver Metro)
FREIGHT CHARGE:
To best serve our OUT-OF-STATE customers, we do NOT roll the cost of freight shipping into our prices and call it 'FREE SHIPPING'. We pull individual freight quotes for each customer and invoice separately at the time of shipping. We have developed strong relationships with multiple freight brokers and white glove transport operators who offer competitive rates that we then pass on to our customers. PLEASE REQUEST FREIGHT ESTIMATE.
Returns
Returns and exchanges are not accepted. If your piece arrives damaged, we will work with you to make it right.